We understand that from time to time you may wish to return a product to us.
We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to customers in England and Wales.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the
Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will
nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 30 days following the date of purchase of the product;
(b) the returned product is unused, in its original packaging (with any seal or shrink-wrap intact), and
otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must: email us of your intent to return the
product at firstname.lastname@example.org, package the product securely such that it will not get damaged in transit,
include a copy of your original invoice. We would also appreciate it if you would detail why you would like to
return the product to us.
Products returned under this policy must be sent to:
Smooth Gorilla Ltd, Moordene, South Milton, Kingsbridge, Devon TQ7 3JW
You will be responsible for paying postage costs associated with returns under this policy.
The following kinds of products may not be returned under this policy:
(a) any product made to your specification;
(b) any product made to order;
(c) any product personalised or adapted for you;
(d) gift vouchers.
We will give you a refund for the full price of any product properly returned by you in accordance with the
terms of this returns policy excluding the original delivery charges and excluding the costs of returning the
product to us.
We will usually refund any money received from you using the same method originally used by you to pay for
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day
we received your returned product.
(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to
return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-
delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for
payment, we may destroy or otherwise dispose of the returned product in our sole discretion without
any liability to you.
(7) About us
Our full name is Smooth Gorilla Ltd.
Our registered office and principal trading address is Moordene, South Milton, Kingsbridge, Devon TQ7 3JW.
Our company registration number is 08550945.
Our email address is email@example.com.